Refund policy

At Within Her, we hope every piece brings meaning, confidence, and beauty into your everyday life. If for any reason you are not fully satisfied with your order, we are here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unused and in their original condition
Items must be returned in the original packaging
Proof of purchase is required

For hygiene and safety reasons, certain items may not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made items
Items marked as final sale
Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a tracked shipping method, as Within Her is not responsible for lost return packages.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please get in touch with us within 48 hours of delivery with clear photos of the item and packaging.

We will do our best to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, you will be notified regarding the approval of your refund.

If approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider

Original shipping costs are non-refundable.

Exchanges

At this time, we do not offer direct exchanges.
If you would like a different item, we recommend placing a new order after your return has been approved.

Contact

If you have any questions regarding returns or refunds, please contact us at:

support@withinher.nl

We are happy to assist you.